I just bought a new Roku 2 XS with the expectation that it would be easy to setup. Not.
Well at first it did look like it would be easy: connect to TV, power up Roku, set up internet connection view screen menus, let it update, and then copy activation code. Actually, these steps were painless and quick.
Then trouble, website activation. Enter activation code, no problem. Create new account, page 1 no problem. But, now page 2 where they want credit card information before proceeding, big trouble. It would not accept credit card info nor would it let me bypass this page. So now I’m locked out for twenty four hours.
I have been looking at the live chat window for the last hour or two waiting to chat. But the support so far seems non-existent.
So far this is crap. If I cannot activate this unit within the next hour or if it will not reset and let me try again within the next 24 hours, I am going to return this product with extreme prejudice and dish it every chance I get.
Why the hell couldn’t it just activate the product now and let credit information be entered at a later date?
Finally, I got a hold of live chat support. He, Rizwan, who was very efficient and polite, was able to set up
and an account without credit card info. Why they couldn’t do it in the first place is beyond me.
The Roku is working fine. I am generally happy with it. But still disappointed with the activation experience. I was able to set up Amazon with no problem.